FAQ's (Frequently Asked Questions)

You can reach out to us via: ● Instagram (direct message) ● WhatsApp (message or call our stylist) ● Email ● Our online store - We’re happy to assist you with pricing, design details, or any other queries.

We’ve made shopping with us seamless by offering a wide range of secure payment options, including: 1. Payment Link via WhatsApp 2. Direct Bank Transfer 3. Visa, Mastercard, and American Express Credit Cards 4.Debit Cards (across 50+ banks) 5.Credit Card EMIs (with participating banks) 6.Uncut by Aditi Amin Gift Vouchers 7. Digital Wallets For any assistance, feel free to WhatsApp us at +91 9824450891 or write to us at mail@uncutjewelry.com.

Yes. All UNCUT pieces are crafted in Hallmarked gold & a combination of precious metals and feature Uncut Diamonds / Polki Diamonds / Vilandi, genuine sourced gemstones, and authentic pearls. Every piece includes an Authenticity Certificate, which details the metal purity and materials used.

Absolutely. All jewelry is hallmarked by the Bureau of Indian Standards (BIS), ensuring purity and trust.

It is our endeavour to responsibly source all our gemstone. They may exhibit inclusions or subtle imperfections—these are what make them beautifully unique.

Lighting and screen settings affect how colors appear. Keep in mind that each piece is handcrafted—expect slight variations in dimensions and weight . This is part of what makes them uniquely yours.

Yes. If there's a change in the cost of gold or other precious materials, we may update our prices accordingly.

Uncut Jewelry is not just designed in India—it is entirely crafted here, celebrating the country’s rich artisanal heritage. From concept to creation, each piece embodies the precision, skill and artistry of Indian craftsmanship.

At Uncut, we know that trust and transparency are the true foundations of fine jewelry. Every piece is accompanied by: ● BIS Hallmarked Gold Stamping – A guarantee of purity and uncompromising quality. ● A Third-Party Authenticity Certificate – Detailing the gold and polki that go into your design. Our commitment to authenticity ensures that every creation is as enduring and precious as the moments it celebrates.

Our prices are adjusted in line with fluctuations in gold rates and the cost of precious gemstones & materials used in crafting each piece. Any variation you see would only be due to these changes.

Yes — customization is part of our standard offerings. If you’re interested, reach us via WhatsApp (+91 9824450891) or email (mail@uncutjewelry.com), and we’ll respond with feasibility and guidance.

Our Flagship Store is located at 101 B Square 2, Bopal Ambli Road, Ahmedabad. Additionally, select collections are available through Aashni+Co, Sverve, Ensemble and Jaypore as well as via our online store - www.uncutjewerly.com

We’d love for you to experience our jewelry beyond the screen at our Flagship Store. We even stock our selected Jewelry Collections at Jaypore, Aashni + Co (Mumbai), Ensemble and Sverve. If visiting a store isn’t possible, we’re here to help—whether that’s with detailed pictures, styling videos, or a personalized video consultation. Just reach out to us at mail@uncutjewelry.com or WhatsApp us on +91 98244 50891 and we’ll be delighted to assist you.

● Each piece comes with a care instruction card. ● Avoid exposure to moisture and excessive light. ● Always wear jewelry after applying makeup or perfume. ● Store each piece separately in an airtight bag.

We can help with stone replacements or enamel repairs. Contact us via email or WhatsApp to initiate the process. Note that shipping costs and product evaluation are handled as per our guidelines.

Yes — we provide resizing, re-polishing, and repairs. After you reach out to our team, send your piece along with a sample size (if resizing), and our experts will assess and assist you. Please note: Clients are responsible for shipping the jewelry to us. If you’d like us to arrange a pickup, courier charges will apply. Resizing and repairs may involve a nominal fee depending on the work required.

Of course. Please email us at mail@uncutjewelry.com or WhatsApp us on +91 98244 50891 with photographs of the piece, and our team will guide you through the best way to restore it. Depending on the repair, a service charge may apply.

Every piece at Uncut Jewelry is crafted with care, and we recommend referring to our detailed [Size Guide] to help you find the ideal fit before placing your order. Should your jewelry feel a little loose or snug upon arrival, our team will be glad to assist with resizing or adjustments to ensure it sits beautifully on you. Depending on the design, a nominal charge may apply—but rest assured, we’ll do our best to make the process seamless and effortless for you.

Each piece is handcrafted with care, and we usually require 14–21 days from the time your order is placed. For any updates, you can reach us at mail@uncutjewelry.com or on WhatsApp/Call: +91 9824450891.

To ensure safe and timely delivery, we partner only with trusted insured courier agencies such as Sequel, BVC, DHL, and FedEx.

Yes. Every Uncut Jewelry shipment is fully insured until it reaches your doorstep. We offer secure worldwide delivery* (with the exception of a few countries where direct shipping from India is restricted).

Absolutely. Once your order is dispatched, you’ll receive tracking details directly from our courier partner. If you haven’t received these, simply email us at mail@uncutjewelry.com or reach us on +91 9824450891, and we’ll share your tracking ID or connect you with our logistics team.

We offer free shipping only within India, and all prices include applicable GST.

Yes—contact us, and we’ll do our best to accommodate the change. Note that delivery timelines may adjust accordingly.

Not fully satisfied? Contact us within 24 hours of receiving your piece (include photos if applicable). We offer a partial refund of 80%, with 20% retained for handling, insured shipping and logistics. Once the return is approved and the item received in original condition, we process the refund. For More Details [LINK] Refund Policy

Yes — we accept exchanges at 70% of the invoice value, valid for up to 1 year from the date of purchase. Simply reach out to us, and our team will be happy to guide you through the process. Please note: We are unable to accommodate any return or exchange requests made after one year of the purchase.

These are generally non-returnable, but we still invite you to contact us—we’ll gladly review your case personally.

We’re sorry to hear that! Please email us or WhatsApp us within 24 hours, along with photos & videos of the issue. We'll respond immediately—if needed, we'll send a replacement and arrange pickup (securely packaged and still in original condition).

No, you don’t need to create an account to place an order. You can check out as a guest, but we will need you to fill in your email address at checkout and phone number during checkout for communication related to your order fulfilment and logistics.

You can click on the forgot password, to receive a password reset link on your registered email ID.