FAQs

Frequently Asked Questions

General 

When will my order arrive?

It usually takes 14-21 days for all orders to process from the time an order is placed. For your order related questions you can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891

What shipping carriers do you use?

To ensure that your order reaches you safely & in fastest time, we only ship through reputed courier agencies.

Is my Jewelry insured during shipping?

Yes. All our shipments are insured.

Can I track the status of my order?

You can reach us at mail@uncutjewelry.com and we can put you in touch with our logistics partner or share tracking details. WhatsApp us at 9824450891

Products 

All our Jewelry is Hand Made & Hand Crafted with Love*

We at UNCUT, By Aditi Amin strongly believe in supporting Local Artisans. All our jewelry is hand made or hand crafted locally. We are strongly rooted in our community and focus on uplifting local craftsmen. We would like to thank you for choosing UNCUT and supporting us in this endeavour.

How do I know what material is used in the Jewelry I order?

We incorporate a different mix of Metals and Stones, for each piece of jewelry depending on the design requirement. A detailed information about Materials used is provided on each product page. You can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891 for any questions / concern you have.

How can I find my Bracelet or Ring Size?

You can refer to the our Bracelet / Ring size Guide by going to this LINK. If you are still facing difficulties you can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891 for any questions / concern you have.

Why does the product appear to be different on the website than the original piece?

We try to capture the design in its utmost essence, with true to reality colours, though sometimes the result is subject to lighting and may appear different on each screen depending on the screen resolution. Each product is unique as it is handcrafted which implies that no two pieces can be exact replicas, with a 5-10% margin on changes in weights and dimensions and therefore the overall look. We strive towards putting all our efforts to match it to the specifications provided on the website and do not compromise on quality at any point.

How do I take care of my jewelry?

You can click LINK to read our jewel care . You can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891 for any questions / concern you have.

What are the payment options which Uncut, by Aditi Amin provides me?

At Uncut, By Aditi Amin you can shop with any of the following options

1. Payment link via WhatsApp
2. Direct Bank Transfer
3. Cash Payment Options
4. Visa, Mastercard and American Express Credit Cards.
5. Debit card for more than 50 banks.
6. Credit Card EMIs (with such banks that participate as on the date of transaction)
7. Uncut, by Aditi Amin gift Vouchers
8. Wallets

WhatsApp us at 9824450891 or write to us at mail@uncutjewelry.com for any questions

How can I get my ring or bracelet resized?

We are happy to assist you with any resizing of your UNCUT jewelry. It is preferable if you can send a sample jewelry ( imitation) along with your jewelry so we can resize it accurately. Only once we have received the jewelry will we be able to confirm whether the re-sizing is possible. Please reach us over WhatsApp us at 9824450891 for your resizing concerns and we will be able to assist you)

(*Client is responsible to ship the product to us - incase they require us to have it picked up  - courior charges will be applicable. There might or may not be a small cost attached to the the re-sizing depending on what needs to be done )

What is your refund/return Policy?

We are happy to accept all returns or exchange on Jewelry bought from Pret Uncut by Aditi Amin & ESMÉE at a 20% mark-down*. We will be issuing a credit note or adjust the value of the returned product in the new piece of jewelry you purchase from Uncut, by Aditi Amin. (This Policy does not apply for FESTIVE COLLECTION ). WhatsApp us at 9824450891 for any questions / concern you have.

(*Client is responsible to ship the product to us - incase they require us to have it picked up  - courior charges will be applicable. Clients should be able to provide us with the BILL in order to be eligible for the return/ refund policy)

I see a different price than what I saw earlier for a design, why is that?

We update our prices based on the Gold rate fluctuations. That is the reason why sometimes you may see a difference in the price from when you saw earlier.

Do you have any stores or stockists? I would like to see the product before buying it.

Our collections are sold through our website. We also entertain walk-ins at our studio UNCUT, by Aditi Amin ( Ahmedabad, Gujarat).  Incase of any store collaboration we will keep you posted, through all our Social Media Handle. For a Personalised Shopping Experience or to Schedule a video-call you can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891 for any questions / concern you have.

What is the authenticity and quality of the jewelry?

All our Jewelry is certified with an Independent Certification agency and come with a jewelry certificate. To know more, you can get in touch with us over WhatsApp at 9824450891 for any questions / concern you have or write to us on mail@uncutjewelry.com

Is your jewelry certified?

YES!! All our jewelry is hallmark stamped and comes with a Jewelry Certificated*, issued by an independent Certification Agency. WhatsApp at 9824450891for any questions / concern you have or write to us on mail@uncutjewelry.com

Account

Do I need to create an account to place an order?

No, you don’t need to create an account to place an order. You can checkout as a guest, but we will need you to fill in your email address at checkout and phone number during checkout for communication related to your order fulfilment and logistics.

How do I reset my password?

You can click on forgot password, to receive a password reset link on your registered email ID.

Do you take customisation orders?

We do not offer any customisation on our jewelry. However we do custom project on select bases. Please WhatsApp us on 9824450891 for any questions / concern you have or e-mail us at mail@uncutjewelry.com and we will review your request and get back to you.