FAQ's (Frequently Asked Questions)
General
When will my order arrive?
It usually takes 14-21 days for all orders to process from the time an order is placed. For your order related questions you can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891.
What shipping carriers do you use?
To ensure that your order reaches you safely & in fastest time, we only ship through reputed courier agencies such as Sequel, BVC, DHL & fedEx.
Is my Jewelry insured during shipping?
Yes. UNCUT Jewelry is fully insured until the shipment is handed over to our clients. We offer secured door-step delivery world-wide* (except for a few countries where direct shipping from India is not permitted)
Can I track the status of my order?
Incase you havnt received an email from our courier partner with your jewelry's tracking details, you can reach us at mail@uncutjewelry.com and we will share your tracking id or put you in touch with our logistics partner. You can also reach us over WhatsApp/ Call at +91 9824450891
Products
All our Jewelry is Hand Made & Hand Crafted with Love*
We at UNCUT, by Aditi Amin strongly believe in supporting Local Artisans. Our jewelry is made using traditional as well as modern techniques of Jewelry Making We are strongly rooted in our community and focus on uplifting it. All our raw materials are sourced ethically and all our jewelry pieces and manufactured locally. We would like to thank you for choosing UNCUT and supporting us in this endeavour.
How do I know what material is used in the Jewelry I order?
We incorporate a different mix of Metals and Stones, for each piece of jewelry depending on the design requirement. A detailed information about Materials used is provided on each product page. You can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891 for any questions / concern you have.
How can I find my Bracelet or Ring Size?
You can refer to the our Bracelet / Ring size Guide by going to this LINK. If you are still facing difficulties you can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891 for any questions / concern you have.
Why does the product appear to be different on the website than the original piece?
We try to capture the design in its utmost essence, with true to reality colours, though sometimes the result is subject to lighting and may appear different on each screen depending on the screen resolution. Each product is unique as it is handcrafted which implies that no two pieces can be exact replicas, with a 5-10% margin on changes in weights and dimensions and therefore the overall look. We strive towards putting all our efforts to match it to the specifications provided on the website and do not compromise on quality at any point.
How do I take care of my jewelry?
You can click LINK to read our jewel care . You can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891 for any questions / concern you have.
What are the payment options which UNCUT, by Aditi Amin provides me?
At Uncut, By Aditi Amin you can shop with any of the following options
1. Payment link via WhatsApp
2. Direct Bank Transfer
3. Cash Payment Options
4. Visa, Mastercard and American Express Credit Cards.
5. Debit card for more than 50 banks.
6. Credit Card EMIs (with such banks that participate as on the date of transaction)
7. Uncut, by Aditi Amin gift Vouchers
8. Wallets
WhatsApp us at 9824450891 or write to us at mail@uncutjewelry.com for any questions
How can I get my UNCUT Jewelry Re-sized/ Repaired/ Re-polished?
We are happy to assist you with any resizing / repairing / re-polishing of your UNCUT jewelry.
RESIZE: Once you get in touch with our team via email or phone, you can send your jewelry to us. It is preferable if you can send a sample size if you are sending Jewelry for re-sizing jewelry ( imitation only) along with your jewelry so we can resize it accurately.
REPAIR: Once you get in touch with our team via email or phone, you can send your jewelry to us. Please Note: Once we receive the jewelry and asses it. We will be able to confirm the cost and whether the repairing would be possible.
RE-POLISH: Once you get in touch with our team via email or phone, you can send your jewelry to us.
Please Note: Once we receive the jewelry and asses it. We will be able to confirm the cost and whether the repairing would be possible. Please reach us over WhatsApp us at +919824450891 for your resizing concerns and we will be able to assist you)
(*Client is responsible to ship the product to us - incase they require us to have it picked up - courior charges will be applicable. There might or may not be a small cost attached to the the re-sizing/ repairing depending on what needs to be done
What is you REFUND/ RETURN Policy?
We are happy to accept all returns or exchange on Jewelry bought from UNCUT Jewelry ( Bespoke Polki Collection & Pearl Collection) for a period of 30 days (you would need to provide proof of purchase) from the date of purchase at a 30% mark-down*
We will be issuing a credit note or adjust the value of the returned product against your next UNCUT jewelry purchase* Credit note valid for a period of 3 months from the issue date.
WhatsApp us at +91 9824450891 for any questions / concern you have.
(*Client is responsible to ship the product to us - incase they require us to have it picked up - courior charges will be applicable. Clients should be able to provide us with the BILL in order to be eligible for the return/ refund policy, jewelry has to be in good condition damaged pieces are not eligible for return)
I see a different price than what I saw earlier for a design, why is that?
We update our prices based on the Gold rate fluctuations. That is the reason why sometimes you may see a difference in the price from when you saw earlier.
Do you have any stores or stockists? I would like to see the product before buying it?
Our collections are sold through our website. We also entertain walk-ins at our studio UNCUT, by Aditi Amin ( Ahmedabad, Gujarat). Incase of any store collaboration we will keep you posted, through all our Social Media Handle. For a Personalised Shopping Experience or to Schedule a video-call you can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891 for any questions / concern you have.
What is the Authenticity and Quality of UNCUT jewelry?
We provide an AUTHENTICITY CERTIFICATE with all our Jewelry. To know more, you can get in touch with us over WhatsApp at 9824450891 for any questions / concern you have or write to us on mail@uncutjewelry.com. YES!! All our jewelry comes with an Authenticity Certificated,
Account
Do I need to create an account to place an order?
No, you don’t need to create an account to place an order. You can checkout as a guest, but we will need you to fill in your email address at checkout and phone number during checkout for communication related to your order fulfilment and logistics.
How do I reset my password?
You can click on forgot password, to receive a password reset link on your registered email ID.
Do you take customisation orders?
We do not offer any customisation on our jewelry. However we do custom project on select bases. Please WhatsApp us on 9824450891 for any questions / concern you have or e-mail us at mail@uncutjewelry.com and we will review your request and get back to you.