It is best to let your jewelry be cleaned by professionals. We recommend you bring your jewelry back to us or ship it to us and we will be happy to clean it for you at no extra charge. You can initiate a request for Jewelry Cleaning by emailling us at [email protected] or call / whatsapp us at 9824450891 .
Why is the matte or polished finish on my ring fading?
No Surface finish treatment is permanent. Wearing your jewely does result into small scratches on the surface and affects its polish over time. If you would like to re-fresh the polish on your jewelly you can reach us by email [email protected] or call / whatsapp us at 9824450891 to schedule a request.
Should I have my gemstone settings checked?
All gemstone rings, especially those with prong settings, should be checked for security periodically and worn with relative care. If you would like us to re-check the gemstone settings on your Uncut Jewelry please reach us email [email protected] or call/whatsapp us at 9824450891 to schedule a request.
What do I do if I loss a small stone from my ring?
Sometimes over time and depending on the useage of the jewelry, stone or stones may tend to come off. We can help you with that. You can reach us at [email protected] or call / whatsapp us at 9824450891 to schedule a request.
Can my enamel on my jewelry be repaired?
Glass enamel is more delicate than metal and can be damaged over time through impact with hard surfaces. We are happy to help you re-fix the enamel on your jewelry. You can reach us at [email protected] or call / whatsapp us at 9824450891 to schedule a request.
How do I best care and maintain my new jewelry purchase?
All our jewelry come with a care instruction card. Carefully read that to help you care of your Uncut Jewelry. We suggest keeping your Jewelry away from Moisture and excessive light. Always wear your jewelry after applying makeup and perfume.
Store you jewelry in a air tight bag, store each pieces separately.
What is your Ring and Bracelet resize policy?
Before you place an order for a ring or a bracelet we recommend you check out the Sizing Chart and carefully measure and let us know the closest size for you. However even after that its possible that the jewelry may not fit you the way you wanted. We are happy to address that for you, you can reach us at [email protected] or call / whatsapp us at 9824450891 to schedule a request.