FAQ

FAQs for Uncut

When will my order arrive?

It usually takes 14-21 days for all orders to process from the time an order is placed. For your order related questions you can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891 .

What shipping carriers do you use?

We use BVC Logistics for all shipment within India. We do not ship Internationally at this point.

Is my Jewelry insured during shipping?

Yes. All our shipments are insured.

Can I track the status of my order?

You can reach us at mail@uncutjewelry.com and we can put you in touch with our logistics partner or share tracking details.

Our standard delivery time is 14-21 days. Note : Actual delivery timelines might vary subject to reasons beyond our control and we will ensure that we inform you as soon we can in case of any such delays. You can reach us at all time with your order ID and we can update you as well
Our standard delivery time is 14-21 days. Note : Actual delivery timelines might vary subject to reasons beyond our control and we will ensure that we inform you as soon we can in case of any such delays. You can reach us at all time with your order ID and we can update you as well
We use BVC Logistics for all shipment within India
Yes. All our shipments are insured.
Once your order is shipped and you have received a shipping confirmation, we can not edit shipping address. Prior to that you can by reaching out to us via email on mail@uncutjewelry.com. Kindly note that a change in shipping address may alter the delivery date of the product.
You can reach us at mail@uncutjewelry.com and we can put you in touch with our logistics partner. You can also email us at mail@uncutjewelry.com if you face any difficulties there.

Product

How do I know what material is used in the Jewelry I order?

We incorporate a different mix of Metals and Stones, for each piece of jewelry depending on the design requirement. A detailed information about Materials used is provided on each product page. You can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891 for any questions / concern you have.

How can I find my Bracelet or Ring Size?

You can refer to the our Bracelet / Ring size Guide by going to this LINK. If you are still facing difficulties you can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891 for any questions / concern you have.

Why does the product appear to be different on the website than the original piece?

We try to capture the design in its utmost essence, with true to reality colours, though sometimes the result is subject to lighting and may appear different on each screen depending on the screen resolution. Each product is unique as it is handcrafted which implies that no two pieces can be exact replicas, with a 5-10% margin on changes in weights and dimensions and therefore the overall look. We strive towards putting all our efforts to match it to the specifications provided on the website and do not compromise on quality at any point.

How do I take care of my jewelry?

You can click LINK to read our jewel care . You can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891 for any questions / concern you have.

What is your return Policy?

We are happy to accept all return on Jewelry bought from Uncut, by Aditi Amin at a 20% buy back.

I see a different price than what I saw earlier for a design, why is that?

We update our prices based on the Gold rate fluctuations. That is the reason why sometimes you may see a difference in the price from when you saw earlier.

Do you have any stores or stockists? I would like to see the product before buying it.

Prét by Uncut is a collection that is sold only through our website. Incase of any store collaboration we will keep you posted, through all our Social Media Handle. For a personalised Shopping Experience you can always reach us at mail@uncutjewelry.com or call / whatsapp us at 9824450891 for any questions / concern you have.

What is the authenticity and quality of the jewelry?

All our Jewelry is certified with an Independent Certification agency and come with a jewelry certificate. To know more, you can get in touch with us on 9824450891 or write to us on mail@uncutjewelry.com

Is your jewelry certified?

YES!! All our jewelry is hallmark stamped and comes with a Jewelry Certificated, issued by an independent Certification Agency.

Account

Do I need to create an account to place an order?

No, you don’t need to create an account to place an order. You can checkout as a guest, but we will need you to fill in your email address at checkout and phone number during checkout for communication related to your order fulfilment and logistics.

How do I reset my password?

You can click on forgot password, to receive a password reset link on your registered email ID.

Do you take customization orders?

PRET UNCUT, by Aditi Amin designs jewelly that is everyday wearable and easy to style. We do not offer any customization for our Pret Lines. However we do custom project on select bases, you can get in touch with us on 9824450891 or e-mail us at mail@uncutjewelry.com and we will review your request and get back to you.

Product

We incorporate a different mix of Metals and Stones, for each piece of jewelry depending on the design requirement. A detailed information about Materials used is provided on each product page.
You can refer to our LINK to find your accurate ring or bracelet size. In case of any difficulties, you can get in touch with us on 91-9824450891 or mail us on mail@uncutjewelry.com and we will assist you with measuring the accurate size.
We try to capture the design in its utmost essence, with true to reality colors, though sometimes the result is subject to lighting and may appear different on each screen depending on the screen resolution. Each product is unique as it is handcrafted which implies that no two pieces can be exact replicas, with a 5-10% margin on changes in weights and dimensions and therefore the overall look. We strive towards putting all our efforts to match it to the specifications provided on the website and do not compromise on quality at any point.
Yes. All our shipments are insured.
You can click LINK to read our jewel care . In case of any further questions, you can also get in touch with us at mail@uncutjewelry.com.
We update our prices if there is a noticeable hike in the prevalent gold rates or other precious materials used in the design, this would be the only reason for the hike you see.
We are an online only brand and do not have any stores or stockists. We can help you with additional pictures and/or schedule a video call if that helps you understand the product better. You can reach out to us at mail@uncutjewelry.com with your request and we will happily assist you
All the gemstones we use are natural and responsibly sourced. They may have, indentations, inclusions or other slight imperfections which are the identity and beauty of naturally occurring gemstones. To know more, you can get in touch with us on 91-9824450891 or write to us on mail@uncutjewelry.com.

Account

No, you don’t need to create an account to place an order. You can checkout as a guest, but we will need you to fill in your email address at checkout and phone number during checkout for communication related to order fulfilment and logistics.
You can click on forgot password, to receive a password reset link on your registered email ID.
All PRET by UNCUT products are mindfully designed and curated to easily become a part of your wardrobe. As of now we do not take any customization or personalization requests. You can get in touch with us on 91-9824450891 or e-mail us at mail@uncutjewelry.com and we will review your request and get back to you.
YES!! All our jewelry is hallmark stamped and comes with a Jewelry Certificated, issued by an independent Certification Agency.